FREQUENTLY ASKED QUESTIONS

DO I NEED TO PROVIDE MY RETAIL BUSINESS LICENSE TO ORDER?

No, we have preset pricing minimums to ensure all customers are wholesale buyers.  To streamline the ordering process we do not require your business license or related material.  You can simply order at your convenience.  Free samples can ONLY be sent to a CBD retail store with an official public listing on google.

HOW LONG DOES SHIPPING TAKE?

Shipping usually takes 3-5 business days for small orders.  Larger order take 5-10 business days to ship.  If you chose express shipping for items such as bulk flower, that means it will SHIP EXPRESS ONCE IT"S READY!  Please do not email us asking about your order status within 48hrs.  Please be patient as we will send email updates as soon as it ships with tracking info through our shopping cart portal to your email. 

WHAT IS THE MINIMUM QUANTITY FOR A PURCHASE?

  The minimum quantity depends on the item.  We do have some smaller quantities for more expensive items such as CBD isolate in 50-200 gram sizes instead of 1KG minimums.  We don't sell retail however, and outside of our samples we do not sell single small quantities of each item. Only one sample order is allowed per customer or address.

DO YOU SELL VAPE CARTS, PREROLLS, OR SMOKEABLE PRODUCTS TO NYS?

As Of March 2020, we no longer sell or ship ANY smoke-able to companies within NYS. This is due to new regulation guidelines issued by NYS that went into effect as of March 4th 2020.  These guidelines were issued by the Dept Of Agriculture, and we're committed to remaining compliant, so we cannot sell smoke-able products within NYS. 

HOW DOES THE WHITE LABEL PROCESS WORK?

The items that have white label options are listed under the attributes of each product.   you chose 'white label my order', then upload your logo and website URL or social media page link.  Alternatively, you can provide your own label in the upload we'll adjust the sizing and make it work for each product.  If requested, We'll then send proofs and finally get your product packed, sealed, and labeled.  We also provide CUSTOM certificates of analysis for each label.  You can upload our own finished label or just send the basic logo and website URL and we'll create one for you.

IS THIS PRODUCT MARIJUANA, AND IS IT LEGAL?

No, it is in the cannabis family, but has no discernible THC so is not 'marijuana' as it's typically perceived.  The products we sell are 100% legal federally.  All hemp sold has less than 0.3% THC so it meets all federal guidelines for legality as outlined in the farm bill.  This product is not  restricted by the USPS.  It can be shipped and is in full compliance with their regulations and is not on their prohibited items list.

DOES IT GET ME "HIGH"?

Our products are sold as a dietary supplement.  Hemp itself contains various compounds other than THC.  THC is what is typically associated with getting 'high'.  CBD is related to THC and is present in large quantities within our flower.  Consumption of CBD often causes a feeling of physical relaxation and has euphoric related effects, but our products are not sold as marijuana alternatives. 

HOW DO I USE IN BUTTER OR WITH FOOD?

Hemp can be mixed in with their normal food supply or given with treats.  You may wish to decarboxylate (heat up) the hemp by putting it in the oven. This converts the CBDA to CBD for better results. Preheat oven to 250°F. Wait until oven is fully preheated before proceeding. Do NOT exceed recommended temperature. Break up flowers and buds into smaller pieces with your hands and cook for 30 minutes at 250°F.  In the case of adding hemp to a vaporizer in the room or heating through burning in any manner, oven baking is not needed.

HOW IS IT SHIPPED?

We ship all of our products through USPS, as we've received confirmation of its permissible transport status, and have had great experience using them.  All shipments include certificate of analysis and are GUARANTEED to arrive safely or we reship for free.

DO YOU OFFER BULK DISCOUNTS?

If you are looking for bulk quantities and the sizes listed do not meet your needs please contact us.  We do have bulk discounts for larger dispensaries and those interested in bulk supply.   When adding items to your shopping car there are preset breaks as you increase the quantity of each item.  For example buying 1lb of bulk flower is $100 more per lb. then buying 1,000lbs at a time.  When in doubt, add it to your shopping cart.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, money orders, ACH, and bitcoins.

HOW DO I KNOW WHAT THE CBD LEVELS WILL BE IN PRODUCT I RECEIVE?

We list the CBD analysis with each product we sell.  Lots are done in batches but the range will be close to what the certificate of analysis shows.  CBD levels usually range from 12-20%, and with near 0% THC.

DO YOU SHIP INTERNATIONALLY?

As of 11/2019 we no longer ship internationally.  We previously shipped worldwide and made it clear we could not guarantee delivery to international locations due to customs variables, and sadly a few customers complaining b/c their shipments got held up in customs, leaves us no option but to refuse international orders.